Bonus Game FAQ — All Your Questions Answered

Bonus Game is strictly for users aged 18 and above. Anyone under 18 is not permitted to register. If an age verification check reveals that a user is underage, their account will be immediately closed and any deposited funds will be returned.

No. Only one account per person is allowed. Attempting to create multiple accounts using the same device, IP address, or banking details may result in all accounts being suspended and any accumulated bonuses being forfeited.

To close your account, go to Settings and select "Account
Close" option, or email us at support@bonusgame.im. Before closing your account, make sure your balance is at zero. As part of our responsible gaming commitment, we also offer temporary break and self-exclusion options.

Yes. After registration, a verification link is sent to your email. Your account won't be fully activated until you click that link. If you don't see the email, check your spam folder or use the "Resend Verification Email" option on the login page.

Your welcome bonus is added automatically once you open a new account and make your first deposit. Currently, you can get a 150% bonus plus 200 free spins on your first deposit. To qualify, you must deposit a minimum of ৳500 within 7 days of registering.

Free spins are generally valid on specific slot games. After logging in, go to the "Bonus" tab to see which games your free spins apply to. Free spins typically expire after 7 days, so make sure to use them before they run out.

A percentage of your losing bets is returned to you as cashback every week. The amount depends on your VIP level — standard members receive 5%, Silver 8%, Gold 12%, and Platinum up to 15%. Cashback is credited to your balance automatically every Monday.

Yes. Accepting a bonus is entirely optional. Simply select the "Without Bonus" option at the time of deposit. Depositing without a bonus means you can withdraw your funds directly, with no wagering requirements. However, if a bonus has already been activated, you'll need to contact support to have it removed.

For every successful referral, you earn a ৳300 bonus and your friend receives an extra ৳150 bonus. To refer someone, share your personal link from "Account > Refer a Friend". The bonus is credited automatically once your friend makes their first deposit.

Bonus Game supports Bangladesh's most popular mobile banking methods: bKash, Nagad, Rocket, and DBBL Nexus. Bank transfers and select cryptocurrencies are also accepted. The minimum deposit is ৳300.

Withdrawal requests are typically processed within 15 minutes to 2 hours of submission. If your KYC verification isn't complete, your first withdrawal may take up to 24 hours. The minimum withdrawal amount is ৳500.

Standard members have a daily deposit limit of ৳1,00,000 and a daily withdrawal limit of ৳50,000. VIP members enjoy higher limits. The maximum per transaction is ৳50,000 for deposits and ৳30,000 for withdrawals. Contact support for larger amounts.

KYC (Know Your Customer) is an internationally recognized identity verification standard, required to prevent money laundering and ensure security. To complete KYC, upload photos of the front and back of your national ID or passport, along with a selfie. Verification is typically completed within 24 hours.

Wait 5–10 minutes first. If it still hasn't arrived, email support@bonusgame.im or contact us via live chat with your transaction ID and a screenshot. Most issues are resolved within 30 minutes.

Bonus Game offers more than 2,000 games, including slots, Live Casino (baccarat, roulette, blackjack), poker, crash games, virtual sports, and cricket and football betting. New games are added every week.

Yes. Most slots and casino games have a demo mode. Just click the "Play Demo" button next to the game to play for free. However, Live Casino and Sports Betting do not offer demo mode — you'll need to log in and make a deposit to play those.

All games on Bonus Game come from licensed software providers — such as Pragmatic Play, Evolution, and NetEnt — who are regularly audited by independent third parties. Most slots have an RTP (Return to Player) of 95%–97%, and the RTP for each game is listed in its info section.

Yes, the Bonus Game platform is fully mobile-optimized. It runs smoothly on both Android and iOS directly from your browser — no separate app download needed. That said, saving it to your home screen as a PWA gives you an app-like experience.

On the login page, click the "Forgot Password?" link. Enter your registered email address and a reset link will be sent to you. The link is valid for 15 minutes. Your new password must be at least 8 characters long and include a mix of uppercase and lowercase letters and numbers.

Enable 2FA from "Account Settings > Security > Two-Step Verification". Adding your mobile number means you'll receive a one-time OTP via SMS each time you log in. You can also use the Google Authenticator app for an extra layer of security.

Change your password immediately and log out of all devices. Then contact us at support@bonusgame.im or via live chat. Our security team will review your account and take the necessary steps. Never click on suspicious links.

On Bonus Game, you can bet on cricket, football, tennis, badminton, kabaddi, basketball, and much more. With Bangladeshi players in mind, live betting is available for all major tournaments including the IPL, BPL, and the Cricket World Cup.

Live betting lets you place bets in real time while a match is in progress. Odds shift moment to moment based on how the game unfolds. Follow live scores and stats to make smarter bets. You can also cash out early — locking in a partial profit before the match is over.

There's no guaranteed winning strategy — betting always carries risk. For smarter betting: manage your bankroll, spread your stakes across smaller bets instead of putting everything on one, and analyze match statistics. For more tips, visit our Betting Tips page.

There are three ways to reach support: 1) The live chat button at the bottom right of the page — fastest option; 2) Email us at support@bonusgame.im — responses typically within 2–4 hours; 3) Browse the FAQ page to find answers on your own. Our support team is happy to assist in Bengali.

Start by contacting support via live chat or email. Our resolution team will work to resolve any dispute within 48 hours. Please describe the issue in detail and attach any supporting evidence such as screenshots or a transaction ID.

Bonus Game is committed to responsible gaming. From your account settings, you can set daily or weekly deposit limits, apply time limits, or take a temporary break. For more details, visit our Responsible Gaming page.