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Bonus Game Help Center – Answers to All Your Questions, Right Here

Whether it's account registration, deposits, withdrawals, bonuses, or betting rules — we're here to help anytime.

What Do You Need Help With?

Select a category below

Registration & Login
Account Registration & Login Issues
Deposit
Deposit Methods & Issues
Withdrawal
Withdrawal Rules & Timeframes
Bonuses & Offers
How to Receive and Use Bonuses
Account Security
Password, Verification & Security
App & Downloads
Mobile App Installation & Troubleshooting
Betting Rules
How to Place Bets & Understand Odds
Live Support
Contact Customer Care Directly

How does the bonus game Help Center work?

From the moment you join bonus game to your daily betting sessions, questions are bound to come up — and that's completely normal. That's exactly why our Help Center is here.

You can find solutions on your own here, or reach out directly to our support team. Support is available in Bangla, so there's no language barrier.

The bonus game customer service team is available 24/7, seven days a week. You can reach them anytime via live chat, email, or phone, and typically get a response within minutes.

Keep in mind: Most issues can be resolved right on this page. Take a moment to read through the FAQ section below.
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bonus game

Opening a New Account – Step-by-Step Guide

Opening an account at bonus game is quick and straightforward — just a few minutes. Here's a step-by-step breakdown of the entire process.

1
Go to the Registration Page

Click "Register" in the top menu or use the link in the footer. The registration form will open.

2
Fill In Your Details

Enter your name, mobile number, email, and a strong password. Make sure all details are accurate.

3
Verify OTP

An OTP code will be sent to your mobile number. Use it to verify your mobile number.

4
Complete Your Profile

Log in and go to your profile section to complete your details. KYC verification must be done before making a deposit.

5
Make Your First Deposit

Once your account is set up, make a deposit and claim your welcome bonus. You're then all set to start betting.

Deposits & Withdrawals — What You Need to Know

Deposit Methods

You can deposit on bonus game via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount varies depending on the method.

  • bKash – minimum ৳300
  • Nagad – minimum ৳300
  • Rocket – minimum ৳500
  • Bank Transfer – minimum ৳1,000
Deposits are usually credited to your account within 5–15 minutes. Bank transfers may take a little longer.

Withdrawal Methods

Winnings can be withdrawn using the same method you used to deposit. KYC verification must be completed before submitting a withdrawal request.

  • Minimum withdrawal ৳500
  • Processing Time: 1–24 Hours
  • Daily maximum ৳50,000
  • Turnover requirements must be met before withdrawing from your bonus balance
If your withdrawal is stuck, contact support with your transaction ID so they can look into the issue.
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Bonus FAQs

Bonus game offers a variety of bonuses — welcome bonus, deposit bonus, cashback, rebate, and special event bonuses. That said, many users have questions about how these work. Here's a clear breakdown.

Bonuses cannot be withdrawn directly. You must meet the turnover requirement — meaning you need to place bets totaling a specified multiple of the bonus amount before withdrawing. This condition is clearly stated in each bonus's description.

Welcome Bonus

Up to 100% bonus on your first deposit. Automatically credited for all new members.

Reload Bonus

Earn extra bonuses on deposits every week — special perks for regular members.

Cashback

Get a portion of your weekly losses back — a guaranteed partial refund even when you don't win.

Event Bonus

Major tournaments like the World Cup or IPL come with special bonus offers.

Account Security – Important Tips to Keep in Mind

The security of your bonus game account largely depends on your own habits. A few simple practices can significantly reduce the risk of your account being hacked or accessed without authorization.

  • Use a strong password — at least 8 characters, combining numbers and special symbols.
  • Keep Two-Factor Authentication (2FA) enabled. It adds a strong layer of protection to your account.
  • Never share your password or OTP with anyone. bonus game staff will never ask for your password.
  • Avoid logging in over public Wi-Fi.
  • If you notice any suspicious activity on your account, change your password immediately and contact support.
Account Security Level
Strong Password90%
Two-Factor Authentication (2FA)95%
KYC Verification Complete85%
Email Verification80%
Mobile Verification98%
bonus game

Mobile App – Play from Anywhere

Download the bonus game mobile app and bet from anywhere you want. The app runs on both Android and iOS devices. The interface is fully in Bengali, so you won't have any trouble navigating it.

Many users run into trouble when installing the app on their phone. On Android, you may need to enable the "Install from unknown sources" option. To turn it on: Settings → Security → Unknown Sources and activate the option from there.

If the app crashes or won't open after installation, clear the cache or reinstall it. If the issue persists, contact our Download You'll find a detailed guide on the page, or feel free to reach out to support.

Android APK
Download Directly
iOS App
Available on the App Store

Most Searched Topics

Forgot Password Deposit via bKash Withdrawal Not Working Bonus Not Received App Installation Issues Account Blocked Live Betting How Do I Complete KYC? Turnover Requirements How to Earn Rebates Withdrawal Processing Time Account Hacked

Frequently Asked Questions (FAQ)

Account & Login

Go to the login page and tap "Forgot Password." A reset link will be sent to your registered mobile number or email. Use that link to set a new password. The whole process takes under 5 minutes.

There are several reasons an account may be suspended — incomplete KYC, multiple accounts, or suspicious activity. Contact support to find out the reason, and submitting the required information will usually get it resolved quickly.

No, under bonus game's policy each person is allowed only one account. If multiple accounts are found, all of them may be closed and any winnings may be forfeited.
Payments & Transactions

Wait 15–30 minutes first. If the balance still hasn't appeared, contact support with your mobile banking transaction reference number. Our team will verify it quickly and credit your balance.

bKash and Nagad withdrawals are usually processed within 1–4 hours. Bank transfers may take 1–2 business days. Requests made after midnight will begin processing the following morning. Withdrawals may be held if KYC is not completed.

bonus game does not charge any withdrawal fees. However, your mobile banking provider or bank may apply their own transaction charges as per their own policies.
Bonuses & Rebates

Say you receive a ৳1,000 bonus with a 5x turnover requirement. That means you need to place ৳5,000 in bets before you can withdraw the bonus. Once that condition is met, the bonus balance will be added to your main balance and become withdrawable.

Bet regularly on bonus game and earn a percentage of your total weekly bets back as a rebate. Rebates are typically credited to your account every Monday. VIP members enjoy an even higher rebate rate.

A bonus may be cancelled if it expires, if the turnover requirement isn't met within the allotted time, or if a rule violation occurs. You can check the validity period and terms of each bonus in the Promotions section of your account.
App & Technology

On Android, go to Settings → Security and enable Unknown Sources. Then download the APK file again. Make sure your phone has enough storage space. If the problem continues, restart your phone and try once more.

Start by clearing the app cache (Settings → Apps → bonus game → Clear Cache). Check that your internet connection is stable. Update the app to the latest version. If the issue persists, try uninstalling and reinstalling the app.

Yes, the bonus game mobile website is fully functional. You get all the same features as the app — live betting, deposits, withdrawals, bonuses, everything. That said, the app offers push notifications and faster loading times.

Get in Touch

If you can't find your answer in the FAQ or have an urgent issue, our support team is always on standby. bonus game's customer care is active 24/7.

Live Chat

The fastest way to get help. You'll typically get a response within 2–5 minutes.

Available 24/7
Email Support

Email us with a detailed description of your issue. We'll get back to you within 24 hours.

support@bonusgame.im
Telegram

Join our official Telegram channel for updates, offers, and support — all in one place.

Community Support

Still Have Questions?

New to bonus game? Register today and claim your welcome bonus. We're here to help every step of the way.

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